Cancellation & Refunds

Order Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. To cancel, email support@luruculture.com with your order number. Once an order is dispatched, it cannot be cancelled — please follow the returns process below.

Return Window

We accept returns within 7 days of delivery. Exchanges are accepted within 14 days.

Return Conditions

All returned items must meet the following criteria:

• Unworn and unwashed — no signs of use, deodorant, or perfume
• Original tags attached and intact
• In original packaging (poly bag or box)
• Purchased directly from luruculture.in (not a reseller)

Non-returnable items:

• Items marked FINAL SALE at time of purchase
• Accessories (caps, socks, tote bags, stickers)
• Items showing signs of wear, wash, or alteration

How to Return

1. Email support@luruculture.com with your order number, the item(s) you want to return, and the reason.
2. Our team will respond within 2 business days with a prepaid return label (for eligible returns).
3. Pack the item securely and drop it at the nearest courier point.
4. Once we receive and inspect the return, we will notify you of approval or rejection within 2 business days.

Refund Timelines

Refunds are issued to the original payment method. Shipping charges are non-refundable unless we made an error.

COD Refund Policy

For Cash on Delivery orders, refunds are processed via NEFT bank transfer. You will be asked to provide your bank account details (account number and IFSC code) when initiating the return. Transfers are processed within 7 – 10 working days of return approval.

Defective or Wrong Item

If you received a defective or incorrect item, notify us within 48 hours of delivery with photographs and your order number. We will arrange a free pickup and priority replacement at no cost to you.